Right of withdrawal
Cancellation policy as of 15.02.2019
You may revoke your contractual declaration in writing (e.g. by letter, fax, e-mail) within 14 days without stating reasons or – if the goods are delivered to you before the expiry deadline – also by returning the goods.
This period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our duty to inform in accordance with Article 246§2 in conjunction with §1 paragraph 1 and 2 EGBGB. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period.
The revocation shall be addressed to:
GOLEM-Kunst und Baukeramik GmbH
15236 Jacobsdorf, OT Sieversdorf
Alte Frankfurter Straße 2a
Fax: +49 (0) 33608 899 12
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered.
If you are unable to return or surrender the received performance and use (e.g. benefits of use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond the inspection of its properties and functionality. By “testing the properties and functionality” we mean testing and trying out the respective goods, as is possible and customary in a shop, for example.
Goods that can be sent by parcel post are to be returned at our risk. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of the cancellation notice or the item, for us with its receipt.
Your GOLEM – Kunst und Baukeramik GmbH