Data Privacy Policy

Data Privacy Policy

Thank you very much for your interest in our products.
We take the protection of your personal data very seriously.
Below we inform you about the collection of your data and how we handle them.


Elicitation of data when opening an account
on our website and newsletter

The creation of a customer account is optional and helps you to get an overview of orders placed. Mandatory data will be communicated to you in the course of registration. These accounts are not public and cannot be indexed by search engines.
You also have the option of registering for an email newsletter via your customer account. This registration is not pre-selected and therefore only takes place with your express consent (opt-in).


Data collection for contract processing

We collect data which you send us in the context of your inquiry or order. This is done via our webshop, contact forms or direct contact via email. The extent of the data collected can be seen on the respective forms. In the case of inquiries via contact form or email, the data gathered is limited to your name and the email address for a reply, as well as an address for the case of the offer production (this is needed for the determination of quoted delivery costs).
When we submit an offer, please provide us with your invoice or delivery address and a telephone number for any queries. We store this information for the correct execution of the contract.


Data transfer for contract processing

Our contracts usually include not only the production of requested articles, but also the delivery of the same to your address. For this purpose we pass on the necessary address and contact data to the commissioned shipping or forwarding company.
If payment is made via a payment service provider, we will pass on the necessary payment data to them.


Deletion of data

Your customer account on our website offers you the possibility to delete your account data, subject to our obligation to retain data under commercial or tax law after the contract has been fulfilled (in accordance with Art. 6 Para. 1 DSGVO).
Subscribed newsletters offer you the opportunity to unsubscribe from them in the footer of each newsletter.
The data collected for contract processing – whether via web shop, direct sales or order processing by our sales department – will be deleted by us after the statutory retention obligations have expired. This deletion takes place after 10 years of fiscal retention obligation. Emails and correspondence are deleted after 6 years of commercial-legal storage obligation (§257 HGB).


Information, deletion and blocking

To obtain information from us about stored data relating to your person, you have the opportunity at any time and free of charge,. If you have any questions about the purpose of data processing, we will inform you and of course enable you to change or delete your data beyond the legal storage obligations.



Data collection during the use or visit of our website


In order to enable functions such as a tile note when using our website, we use so-called cookies. Information is stored on your device in the form of simple text files. These cookies make it possible to recognize your browser again and to present our website to you at a later visit in the way that you have adapted it for yourself through your settings.
You can prevent the storage of cookies by setting your browser accordingly. However, we would like to point out that some functions of the website may be blocked or may not be used fully.


Google Analytics

Our website uses functions of the web analysis service Google Analytics. Provider is Google inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses cookies. These enable an analysis of your use of our website and a division into target groups for the control of Google Marketing Services (see below). The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there.
Our website uses activated IP anonymization. This will shorten the IP address of Google visitors within the EU.
The IP address transmitted by Google Analytics is not merged with other Google data.

You can prevent the processing of data through the cookie offered by Google by using a browser plug-in:


Google Re/Marketing Service

In the context of the optimization and/or the accessibility of our Internet side we use Google marketing services by Google Inc. (see above). This includes the advertising program “Google AdWords”. This uses a “conversion cookie” that tells us the number of customers who click on our ads and are redirected to our pages. These do not collect any information that personally identifies visitors.



We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link


Presence in websites of other providers (social media)

We are active on portals like facebook, pinterest or instagram to promote our products or to talk to interested users. If you contact us via these portals and ask us to prepare a quote or order, data will be collected in the sense of → Data collection for contract processing.

Apart from contacting us via the aforementioned pages, the respective data protection declaration of the provider applies when using the same Internet pages.